Terms and Conditions

Last Updated: May 13, 2026

Welcome to Top Bed Bug Pros (“Company,” “we,” “us,” or “our”). By accessing or using our website (the “Site”) and our pest control services (the “Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree with these Terms, please do not use our Site or Services.

1. SCOPE OF SERVICES

Top Bed Bug Pros provides professional residential and commercial pest control services, including but not limited to:

Bed bug inspections
Heat treatments
Aprehend® biopesticide applications
Chemical treatments
Steam treatments
Mattress encasement installations
K9 bed bug detection services

Services are offered only within our designated service areas and are subject to technician availability, property accessibility, and operational requirements.

2. WEBSITE USE

You agree to use this Site only for lawful purposes and in accordance with these Terms.

You may not:

Attempt to gain unauthorized access to the Site or systems
Interfere with website operation or security
Submit false, misleading, or fraudulent information
Use the Site in violation of applicable laws or regulations

We reserve the right to suspend or restrict access to the Site for violations of these Terms.

3. APPOINTMENTS, ESTIMATES & SERVICE AGREEMENTS

Estimates provided by phone, email, web form, or advertisement are preliminary and subject to on-site inspection and confirmation.
Appointments are not guaranteed until confirmed by our office or authorized technician.
We reserve the right to reschedule, refuse, or cancel services due to safety concerns, property conditions, weather events, accessibility issues, or legal restrictions.
Customers are responsible for ensuring safe and timely access to treatment areas.
Customers must complete all required preparation instructions before treatment. Failure to prepare the property properly may affect treatment effectiveness and may result in additional service charges.

4. PAYMENTS

Payment is due upon completion of services unless otherwise agreed in writing.
We accept approved credit cards, debit cards, and authorized electronic payment methods.
Prices are subject to applicable taxes, processing fees, and additional service charges where applicable.
Returned payments, failed transactions, chargebacks, or overdue balances may result in administrative or collection fees.

5. SERVICE GUARANTEES & LIMITATIONS

Our treatments are designed to eliminate active infestations using industry-standard methods and EPA-registered products. However:

No pest control provider can guarantee permanent prevention of future infestations.
Reinfestations may occur from external sources beyond our control.
Warranty coverage, follow-up treatments, and service guarantees vary based on treatment type, property conditions, and service area and will be provided in writing when applicable.

6. HEALTH & SAFETY

Customers agree to follow all pre-treatment and post-treatment instructions provided by our technicians.

Customers must notify us before service regarding:

Medical sensitivities
Allergies
Respiratory conditions
Pregnancy concerns
Pets or animals on the premises
Any special environmental or health conditions

Failure to disclose relevant conditions may affect treatment procedures and outcomes.

7. COMMERCIAL CLIENTS

Commercial property owners, managers, and operators are responsible for ensuring treatment areas comply with workplace safety and accessibility requirements.

Commercial services may involve:

Customized scheduling
Multi-property agreements
Recurring service plans
Written commercial contracts

Additional terms may apply to commercial accounts and will be provided separately when applicable.

8. PRIVACY & DATA PROTECTION

We collect and process customer information to:

Respond to inquiries
Schedule services
Provide customer support
Improve operational performance
Comply with legal obligations

Our handling of personal information is governed by our Privacy Policy.

We do not sell personal information.

SMS & Mobile Communications

By providing your phone number, you consent to receive calls and SMS text messages related to appointments, service updates, customer support, and account notifications.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

9. INTELLECTUAL PROPERTY

All content on this Site, including but not limited to:

Text
Graphics
Logos
Branding
Icons
Images
Website design
Marketing materials

is the property of Top Bed Bug Pros and is protected under applicable intellectual property and copyright laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

10. DISCLAIMER & LIMITATION OF LIABILITY

The Site and all information provided are offered on an “as-is” and “as-available” basis without warranties of any kind, express or implied.

To the fullest extent permitted by law, Top Bed Bug Pros disclaims all warranties, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy or reliability of information

We are not liable for:

Indirect or consequential damages
Property damage outside the scope of service
Loss of business or revenue
Service interruptions
Third-party actions
Delays caused by circumstances beyond our control

11. THIRD-PARTY LINKS

This Site may contain links to third-party websites for convenience or informational purposes.

We do not control or endorse third-party websites and are not responsible for their content, privacy practices, or services.

12. CHANGES TO THESE TERMS

We reserve the right to modify or update these Terms at any time.

Updated versions will be posted on this page with a revised effective date. Continued use of the Site or Services after updates constitutes acceptance of the revised Terms.

13. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the laws of the state in which services are performed, without regard to conflict-of-law principles.

14. CONTACT INFORMATION

Top Bed Bug Pros 946 W Montana St Chicago, IL 60614

Phone: (773) 839-3893

Email: admin@topbedbugpros.com

Website: www.topbedbugpros.com

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